gxbet Privacy Policy

1 Introduction

gxbet is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any good relationship — and that trust starts with being transparent about how we handle your information.

As an online gaming platform operating in the Philippines and subject to PAGCOR's regulatory framework, gxbet is required to collect certain personal data to verify player identities, process financial transactions, and prevent fraud and money laundering. This policy explains exactly what we collect, why, and what we do with it.

If you have any questions about this Privacy Policy or how gxbet handles your personal data, please contact our Data Protection Officer at [email protected]. We aim to respond to all privacy-related inquiries within five (5) business days.

2 Personal Data We Collect

gxbet collects personal data through several channels: directly from you during registration and account use, automatically through your use of the Platform, and from third parties such as payment processors and identity verification services.

2.1 Data You Provide Directly

2.2 Data Collected Automatically

When you access the gxbet Platform, we automatically collect certain technical data, including:

• IP address and approximate geographic location (province/city level).
• Device type, operating system, and browser version.
• Pages visited, games played, session duration, and click patterns.
• Login timestamps and session activity logs.
• Cookie identifiers and similar tracking technologies (see Section 6).

2.3 Data from Third Parties

gxbet may receive personal data about you from the following third-party sources:

• Payment processors (GCash, PayMaya, BPI, BDO, Metrobank): transaction confirmation data, account name verification.
• Identity verification providers: results of automated ID document checks and liveness detection.
• Fraud prevention services: risk scores and flagged activity indicators.
• PAGCOR and regulatory bodies: player exclusion lists and compliance-related data.

3 How We Use Your Personal Data

gxbet uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your gxbet account; verifying your identity; processing login and authentication.
• Service delivery: Enabling you to play games, place bets, make deposits, and request withdrawals on the Platform.
• KYC and AML compliance: Verifying your identity and age (21+) in accordance with PAGCOR's KYC requirements and the Anti-Money Laundering Act (RA 9160, as amended).
• Payment processing: Processing deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers; reconciling transactions; investigating payment disputes.
• Fraud prevention and security: Detecting and preventing unauthorized account access, bonus abuse, collusion, and other prohibited conduct.
• Responsible gaming: Monitoring player activity to identify signs of problem gambling; enforcing self-exclusion and deposit limit settings; complying with PAGCOR's responsible gaming framework.
• Customer support: Responding to your inquiries, complaints, and support requests.
• Platform improvement: Analyzing aggregated usage data to improve the gxbet Platform, game library, and user experience.
• Legal compliance: Complying with applicable Philippine laws, PAGCOR directives, court orders, and regulatory requirements.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — only where you have opted in to receive such communications. You may opt out at any time.

4 Legal Basis for Processing

Under the Data Privacy Act of 2012 (RA 10173), gxbet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your gxbet account, process bets, and handle payments.
• Legal obligation: Processing required to comply with PAGCOR's KYC and AML requirements, the Data Privacy Act, and other applicable Philippine laws.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 Data Sharing & Disclosure

gxbet does not sell, rent, or trade your personal data to third-party marketers. We share your personal data only in the following limited circumstances:

5.1 Service Providers

We share personal data with trusted third-party service providers who assist us in operating the gxbet Platform, subject to strict data processing agreements that prohibit them from using your data for any purpose other than providing services to gxbet. These include:

• Payment processors (GCash, PayMaya, BPI, BDO, Metrobank) for transaction processing and verification.
• Identity verification providers for KYC document checks and liveness detection.
• Cloud hosting and infrastructure providers for secure data storage.
• Customer support platform providers for live chat and ticketing systems.
• Fraud detection and cybersecurity service providers.

5.2 Regulatory and Legal Disclosure

gxbet may disclose your personal data to the following authorities where required by law or regulatory directive:

• PAGCOR — as required under gxbet's operating framework and PAGCOR's KYC and AML compliance requirements.
• Anti-Money Laundering Council (AMLC) — where transaction reporting obligations arise under RA 9160.
• National Privacy Commission (NPC) — in the event of a data breach or as required by NPC directives.
• Philippine courts and law enforcement agencies — where disclosure is required by a valid court order, subpoena, or lawful request from a government authority.

5.3 Game Providers

JILI Games and other game providers integrated into the gxbet Platform may receive limited technical data (such as a pseudonymous player identifier and session token) necessary to deliver game content. Game providers do not receive your full name, payment details, or government ID information.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of gxbet's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

6 Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit the gxbet Platform. They help us recognize your browser, remember your preferences, keep your session active, and understand how you use the Platform so we can improve it.

6.2 Types of Cookies We Use

6.3 Managing Cookies

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies will prevent you from logging in and using the gxbet Platform. Disabling functional or analytics cookies will not affect your ability to play but may reduce the quality of your experience.

7 Data Retention

gxbet retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, subject to the following minimum retention periods required by Philippine law and PAGCOR regulations:

• Account and KYC data: Retained for a minimum of five (5) years from the date of account closure, as required by PAGCOR's KYC record-keeping requirements and the Anti-Money Laundering Act.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with AMLC reporting obligations.
• Customer support records: Retained for three (3) years from the date of the last interaction.
• Marketing consent records: Retained for the duration of your account and for two (2) years after account closure, to demonstrate compliance with consent requirements.
• Technical logs: Retained for twelve (12) months for security and fraud investigation purposes.

After the applicable retention period expires, your personal data will be securely deleted or anonymized so that it can no longer be linked to you as an individual.

8 Data Security

gxbet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the gxbet Platform.
• Encrypted storage of sensitive personal data, including hashed passwords and KYC documents, on secured servers.
• Access controls limiting access to personal data to authorized gxbet personnel on a strict need-to-know basis.
• Two-factor authentication (2FA) available for all player accounts and mandatory for gxbet staff accessing player data systems.
• Regular security audits and penetration testing of the gxbet Platform and data infrastructure.
• Segregated player funds held in accounts separate from gxbet's operational funds.
• Incident response procedures to detect, contain, and report data breaches in accordance with NPC notification requirements.

9 Your Data Subject Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by gxbet:

• Right to be Informed: The right to know what personal data gxbet collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data gxbet holds about you, including information on how it has been processed.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data. You can update most account information directly through your gxbet account settings.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to gxbet's legal retention obligations under PAGCOR and AMLC requirements.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe gxbet has violated your data privacy rights.

9.1 How to Exercise Your Rights

To exercise any of the above rights, please contact gxbet's Data Protection Officer by email at [email protected] with the subject line "Data Subject Request." Please include your full name, registered email address, and a description of your request. gxbet will respond within fifteen (15) business days of receiving a valid request, in accordance with NPC guidelines.

We may need to verify your identity before processing your request to ensure that personal data is not disclosed to unauthorized persons.

10 Children's Privacy

The gxbet Platform is strictly intended for individuals who are 21 years of age or older. gxbet does not knowingly collect personal data from persons under the age of 21. Age verification checks are performed during account registration and at the KYC verification stage.

If gxbet becomes aware that personal data has been collected from a person under 21, the account will be immediately suspended, the personal data will be deleted (subject to any legal retention obligations), and the matter may be referred to the relevant authorities.

If you are a parent or guardian and believe that a minor has registered an account on gxbet, please contact us immediately at [email protected].

11 Changes to This Privacy Policy

gxbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. Material changes will be communicated to registered players via the email address on file at least seven (7) days before the changes take effect.

The most current version of this Privacy Policy will always be available at gxbet.bid/privacy-policy. The "Last updated" date at the top of this document reflects the date of the most recent revision. Your continued use of the gxbet Platform after the effective date of any amendment constitutes your acknowledgment of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how gxbet protects your personal data.

12 Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or gxbet's handling of your personal data, please contact our Data Protection Officer: